This article will guide you through troubleshooting charging issues with the Deeper Quest, Deeper Spark or their Remote Controllers. You will learn how to identify common problems and follow proper inspection and cleaning procedures.
Common Charging Issues - Overview
Charging problems with the remote controller are most often caused by:
Dirty or corroded charging contacts
Faulty charging cables or adapters
Improper battery placement
Troubleshooting Charging Issues with the Remote Controller
1. Inspect the Charging Port
Examine the controller’s charging port for dirt or residue. The contacts should be clean and shiny.
If contamination is visible, clean the port using a sponge and WD-40, alcohol, or an electronic contact cleaner.
2. Check the Charging Cable Contacts
Inspect the magnetic contacts on the charging cable. Ensure they are clean and free of debris.
If contamination is visible, clean the port using a sponge and WD-40, alcohol, or an electronic contact cleaner.
3. Use a Verified Charging Adapter
Connect the controller using a working power adapter.
If uncertain, test the adapter with another device to confirm it is functioning properly.
4. Charge for at Least 1 Hour
Leave the controller connected to power for at least 1 hour. If charging fails - contact support@deeper.eu for further assistance.
Troubleshooting Charging Issues with Deeper Quest and Deeper Spark
1. Check Battery Connection
Ensure the battery is properly inserted and fully seated inside the battery compartment.
Deeper Quest uses two batteries and two battery compartments
Deeper Spark uses one battery and one battery compartment
In some cases, slight adjustment or a gentle wiggle may be needed for the battery to fully connect.
The battery should sit firmly with no looseness.
2. Swap Battery Positions (Deeper Quest Only)
If you are using Deeper Quest:
Swap the positions of the two batteries
Check whether either battery works correctly in the other compartment
This helps identify whether the issue is related to a specific battery or battery compartment.
3. Inspect the Charging Cable
Check the USB Type-C charging cable for:
Visible damage
Dirt or debris
Bent connectors
The cable should be clean and intact along its entire length.
4. Verify the Charging Adapter
Test the charging adapter with another device.
If the second device also fails to charge - replace the adapter with a confirmed working one.
5. Try Another USB Type-C Cable
Replace the original cable with another USB Type-C cable to determine whether the issue is related to the cable itself.
Important Note About Battery Compartments
Improperly secured battery covers may allow water to enter the compartment and cause corrosion or permanent electronic damage.
Before every use:
Ensure battery covers are properly attached
Tighten all bolts securely
If Charging Still Fails
If the issue persists after completing all steps, contact support@deeper.eu.
Maintenance Tips
Regularly clean all charging contacts on both devices
Inspect battery compartments before each use
Ensure both battery covers are tightly secured
Avoid exposing the controller to heavy rain or water