Troubleshooting

Firstly, please bear in mind that the connection ranges of 100m / 330ft (PRO/PRO+/CHIRP) and 50m / 165ft (START) are maximum ranges and can only be achieved in perfect conditions and with a smartphone or tablet that has a strong reception antenna. Conditions like bad weather or using an incorrect attachment point may reduce the connection range. Optimal smartphone settings To ensure a better connection range, first switch off Mobile Data on your smartphone / tablet, as this can affect the s...

Firstly, please bear in mind that the connection range of 40 m (130ft.) is the maximum range the Deeper 3.0 can achieve, and this range is only achievable in very good conditions and a smartphone / tablet that has a strong reception antenna. Conditions like bad weather, or using an incorrect attachment position, may reduce the connection range. First, check that you are holding your smartphone correctly and not covering its Bluetooth antenna. Positioning of the Bluetooth antenna may vary depend...

Usually incorrect readings (depth, fish, temperature) are caused by conditions of usage or improper use of the device. Incorrect readings may include: - Incorrect depth measurements; - Sonar noise - clutter of small dots or lines on the sonar screen; - Abnormal amount of fish detection (if Fish Icons are enabled); - “Too shallow or too deep” message, even though the depth is sufficient for scanning. Such issues can appear when ultra-sound cone of the Deeper is not directed at the...

If you are experiencing any issues with the charging of the device, please connect your Deeper to a charger and check the color of the light indicator. This will show the status of the battery. - A blinking orange light means that the battery is charging, and there are no issues. It takes roughly 2 hours to fully charge the battery from 0% to 100% - A green light means that the battery is fully charged - A blue light means that it is too cold to charge the battery. Lithium batteries can...

Issues with the app may occur if you’re using an outdated version of the app. Issues may include: - Incorrect depth measurements; - Reduced functionality of app features; - Connection issues with your Deeper. There are two ways to ensure that you have the latest version of the Deeper App. The first is to set your phone to automatically download and update apps whenever new versions of the app come out. Another is to check for updates manually by going to the Google Play Store or App...

Sometimes your Deeper will require a firmware update to ensure its full functionality. The process of updating firmware is very simple: 1. Have the latest version of the FishDeeper App on your phone; 2. Connect your Deeper to a charger; 3. Go to WiFi connections of your smartphone, and connect to the WiFi hotspot of the Deeper; 4. Open the FishDeeper App, which will automatically connect to your Deeper; 5. You will then see a status message indicating that the update is being carried out; ...

Sonar noise appears as dots or vertical lines on your sonar display, and can be caused by the following conditions: - Very thick ice when ice fishing - Other sonar units / fish finders operating nearby - Murky water - Obstacles like edges of a boat or pier - Currents Thick ice when ice fishing Deeper Sonars will perform fine in thick ice up to roughly 1 m / 40in, although some sonar noise may occur. This occurs because some of the sonar pulses are reflected from the edge of th...

GPS is an essential component for creating accurate bathymetric maps. GPS accuracy and reception quality can be affected by the conditions. Heavy, cloudy weather can affect the strength of the signal, while branches, pylons and other obstacles like electricity lines can also affect connectivity, as can the availability of satellites. These factors can cause the following issues: - Your Deeper failing to connect with satellites – the satellite icon is flashing red or orange - Your bathym...

If you encounter any problems, have questions or just want to share your experience, please feel free to contact us in the way that suits you best. Our contact details can be found on our support page (https://deepersonar.com/global/support).