This article explains how the warranty and repair service process works for your Deeper Quest and related accessories, including what to expect, how to submit a claim, and what happens after your device is received for service.
Warranty Overview
The Deeper Quest is covered by a 2-year manufacturer’s warranty.
In the unlikely event of a technical issue, you can:
Contact Deeper Customer Support via 24/7 chat support
Reach us directly at support@deeper.eu
Important: For warranty service, always contact Deeper directly. There is no need to contact the shop, reseller, or point of sale where the device was purchased.
If warranty service is required:
Deeper will arrange free shipping of your device directly to Deeper Headquarters
You will communicate directly with the Deeper support and technical team throughout the process
The entire warranty process typically takes up to 3 weeks, including shipping time
What the Warranty Covers
The warranty covers:
Manufacturing defects
Faults in materials or workmanship
Technical failures under normal use conditions
If your device develops a fault during the warranty period, it may be repaired or replaced after evaluation.
You can read the full warranty policy here: https://deepersonar.com/pages/guarantee
How to Submit a Warranty or Repair Request
1. Contact Deeper Support
Contact Deeper Customer Care and describe the issue you are experiencing.
2. Prepare Required Information
You may be asked to provide:
Device serial number
Purchase date
Description of the issue
Photos or videos demonstrating the problem
3. Follow Troubleshooting Instructions
Our support team may guide you through troubleshooting steps before arranging service.
If repair or inspection is required, you will receive:
Shipping instructions
Return authorization details
What Happens After Sending the Device
Device Evaluation
Once your device arrives at Deeper Headquarters, it will be inspected by our technical team.
Repair or Replacement
If the issue is covered under warranty, repair or replacement will be performed free of charge
If the issue is not covered or the warranty has expired, you will receive a repair or replacement quote before any paid work is performed
Return Shipping
After service is completed, the device will be shipped back to your provided address.
What Is Not Covered by Warranty
The warranty does not cover:
Accidental physical damage
Improper use or misuse
Unauthorized modifications or repairs
Water damage caused by improperly closed compartments or battery covers
Damage caused by unofficial accessories or improper charging equipment
Out-of-Warranty Repairs
Deeper also offers paid repair services after the 2-year warranty period has ended, or in cases where the warranty is void due to physical or water damage.
The post-warranty repair service includes:
Full technical diagnostics of the Deeper Quest and remote controller
Electronic repairs, if technically feasible
Restoration or replacement of damaged external parts, if technically feasible
Full cleaning and inspection of the device
Shipping to and from the Deeper repair facility
After receiving the device, our technical team performs a full evaluation and determines whether the Quest can be restored to full functionality.
Important:
Repair charges apply only after the repair process is completed successfully
If the device cannot be repaired to full working condition, a replacement option may be offered instead
Repaired devices receive a separate post-repair warranty
The entire repair process typically takes up to 3 weeks, including shipping time.